Please read the Conditions of Use, below, before proceeding with your online booking. We will proceed under the assumption that all clients have read and understood these Conditions before making their purchases.
"We" refers to Trans Orbit U.S.A. Inc. (dba NaviTOUR USA).
Pricing
We reserve the right to adjust our pricing according to market trends. The price at the time of purchase is final; no refunds will be made in the event of a price drop after purchase. And of course, we will not charge extra in the event of a price increase after purchase.
Our JR Pass pricing is based on the official JR rates (indicated in Japanese Yen), and is updated weekly in US Dollars using the current Bank Selling Rate (BSR). The Rate is updated each Wednesday at 9:30 AM (except holidays). The exchange rate at the time of purchase may be different from that during your visit to Japan.
All prices on our site are in US Dollars.
Prices on our site may differ from prices offered in-store or over the telephone.
Prices on our site are applicable only to purchases made online.
Payment
Online purchases may be paid for by credit card.
Online purchases cannot be paid for by cash or bank transfer. In-store purchases may be paid for by cash or bank transfer.
Payment by credit card
We can only accept credit cards that are presented by the card holder.
In case of cancellations, we will credit the refund amount minus any service charges to the same credit card.
Any refund amounts for purchases made by credit card may only be processed as credit to the same credit card
(i.e., we cannot issue the refund in cash or bank transfer).
We accept VISA, MASTER CARD, American Express and JCB.
Booking contract
The booking contract between our company and the client becomes valid after payment has been made and we have sent the client a confirmation of the booking details.
The booking form is not valid as a contract.
We can issue a JR Pass Exchange Order starting at 3 months prior to your departure date, up to 7 business days prior to our departure date.
Any troubles arising in the event of war shall be resolved according to US laws and regulations.
For detailed conditions of use for the JR Pass, please refer to our About the Japan Rail Pass page.
Any bookings will be processed with the assumption that these conditions have been read and accepted.
Our responsibilities
We act as agents for third party suppliers of services such as tours, accommodations, and transportation,
and do not directly provide these services.
We are not responsible for damages caused by or occuring during services provided by third party suppliers.
We are not responsible for booking errors in tours, accommodations or transportation made by third party suppliers,
lost items or theft, strikes, riots, wars, weather, infectious diseases, food poisoning,
or other events out of our control, which may result in damages or extra cost.
We reserve the right to cancel a booking if this is deemed necessary.
We strongly recommend that the client purchase travel insurance.
The client is responsible for keeping their own passports up-to-date, and for obtaining necessary travel visas.
In particular, one-way ticket holders should make sure that their passport is valid for the duration that the return ticket could be used.
Many countries require travel visas, even for transit.
It is the responsibility of the client to find out through the appropriate embassies or consulates what the requirements are,
and to obtain the necessary documents in time.
It is the responsibility of the client to check for spelling and dates upon receipt of all tickets and travel documents.
We are not responsible for errors left uncorrected.
