Passes can be shipped anywhere in United States (excludes P.O. Boxes)
PROCESSING TIME AND SHIPPING INFORMATION
JR Passes will generally be shipped within 24 hours of purchase;
however, purchases made online outside of our office hours will be processed the next business day.
Our office hours are Monday through Friday 9 AM to 6 PM (PST). We are closed on Saturdays, Sundays and Holidays.
If you'd like to order online or phone then pick up the Pass in person, please come by after 1 PM the following business day.
You can also purchase the JR Pass at our retail office in Little Tokyo, Los Angels. No appointments are necessary; you simply need to give us your name as it is recorded in your passport, and the JR Pass can be issued in 10 minutes.
SHIPPING METHOD
JR Passes are shipped by FedEx, USPS or OCS, depending on the destination.
SHIPPING FEES
| Pick-up in person at our Little Tokyo office | Free |
| Pacific WA, OR, NV, CA |
$20.00 |
| Mountain MT, ID, WY, UT, CO, AZ, NM |
$25.00 |
| Central ND, SD, NE, KA, TX, OK, MN, IA, MO, AR, LA, WI, IL, MS, AL |
$30.00 |
| Eastern MI, IN, KY, TN, GA, FL, OH, WV, NC, SC, NY, PA, MD, DC, VA, ME, VT, NH, MA, RI, CT, NJ, DE |
$35.00 |
| Hawaii, Alaska | $35.00 |
Refund of Exchange Order or JAPAN RAIL PASS
An Exchange Order that has not been turned in for a JAPAN RAIL PASS can be returned to the office where it was purchased for a refund, within one year from the date of issue. In such cases, a handling fee of 15 percent will be subtracted from the refund price. If the Exchange Order is to be shippied to our office, the client must arrange and pay for the shipping fee.
After an Exchange Order is turned in for a JAPAN RAIL PASS, the PASS can be turned in at any JAPAN RAIL PASS exchange office for a refund if this is done before the starting date for the use of the PASS. A handling fee of 10 percent (in Japanese Yen) will be charged.
No refund can be made for any reason on or after the stamped First Date.
No refund or extension of the validity period can be made in the event of train non-operation, delay, etc.
